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Fax Superstore Shopping Help For more information refer to our Privacy Policy For more information refer to our Terms of Use

Secure Shopping

Every time you send your credit card number and your billing and shipping information through our secure online ordering system, our administrator (Yahoo!) is using the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Your personal information is also encrypted when shipping instructions are transferred to our fulfillment headquarters.

Once all the items you desire are viewable in your shopping cart, click place order. You will be directed to supply shipping and billing information, and will receive an e-mail confirmation that your order has been placed.

Shipping and Handling

Orders placed before 3:00pm Pacific Standard Time Monday - Friday will be processed immediately, otherwise they will be processed the next business day.  Shipping within the Continental United States usually takes 3 to 5 business days.  In some rare circumstances, products will be back ordered.  While we make every attempt to notify customers of this, it is suggested that you confirm you order if it is not received within 5 days of purchase.  If you would like to confirm an order, please email us at:  Support@FaxSuperstore.com, or call us at (949) 341-3334.

Items may be shipped by a variety of carriers, depending on the shipment and your location. Orders are facilitated through scheduled pickup services by Federal Express, United Parcel Service, USPS, and DHL. If the product(s) you order are unavailable, you will be contacted by e-mail to report any unexpected delays.

Shipping Rates - U.S. and Canada.  Shipping and handling costs in the Continental United States typically range from $15 to $40 per machine ($3 to $10 for most toner and drum supplies), depending on the weight and shipping destination.  Canadian orders to Ontario, Quebec, and Manitoba, and U.S. military base orders, are higher.  An exact shipping cost will be provided through our secure ordering system.

Sales Tax

Applicable sales tax will be charged automatically to all orders shipped to California. Orders outside the U.S. may require a tax, duty, or other fees.

Return Policy

Products purchased online or by telephone can be returned in new, unopened condition within 30 days of purchase.  If you have received damaged, defective or incorrectly shipped merchandise, call us or contact our customer service department by e-mail immediately. We will provide you with an Returned Merchandise Authorization (RMA) number, and our return center address to the e-mail address you provided with your original order.

Purchase Options

We accept all major credit cards including: Master Card, VISA, American Express, and Discover.

Contact Information

You can reach our customer service department by e-mail or telephone. Our representatives are available to answer your phone calls during normal business hours, from 8:00am to 5:00pm Pacific Standard Time, Monday through Friday.  Online orders can be placed any time. Please have your order confirmation number ready to assist us in serving you.

Pacific Coast Office Products, Inc.

8360 Camino Santa Fe, Suite F
San Diego, CA 92121
Telephone (949) 341-3334
E-mail us at Support@faxsuperstore.com